Local, nonprofit, and not part of PG&E
North Coast Energy Services helps income-qualified households pay gas, electric and propane bills, and provides free weatherization and heating repair for renters and homeowners.
Applications are also available in Spanish. Solicitudes en español
What we do
The Home Energy Assistance Program provides a one-time payment each program year toward your home energy bill. The amount depends on income, household size and available funding.
California Alternate Rates for Energy gives eligible low-income households a 20% discount on every PG&E bill, valid for two years. Residents of sub-metered buildings can qualify too.
Get the CARE applicationOur trained technicians find where your home loses energy and install measures that lower costs and improve safety and comfort. Available to HEAP applicants, both renters and homeowners. Landlords are not charged.
For homes with no working heat source, a system that cannot be repaired, or heat that is unsafe for the resident, such as wood heat for an elderly or disabled person.
To apply, call (707) 463-0303 or 1-800-233-4480 and ask for the HCS application.
The Severe Weather Energy Assistance and Transportation Services program helps income-qualified households affected by fires, floods, earthquakes or power outages, with up to 5 nights of housing, sleeping bags and utility assistance.
Call (707) 463-0303 for details.
We also offer insulation, solar screens and storm windows. Call us to learn what is available in your area.
Note: we no longer process City of Ukiah rebates.
Getting started
Apply online, download a form below, or call 1-800-233-4480 with your name, mailing address and phone number. We mail or fax applications within 2 to 3 business days.
Receive Social Security? You can print proof of SSA or SSI income from your my Social Security account.
Complete and sign the application, then return it with your documents by mail, fax or online. Interested in weatherization or heating repair? Say so when you call so we send the right forms.
PDF forms. If you do not have a printer, call us and we will mail one to you.
Mail completed CARE applications to the address printed on the form.
Questions
No. NCES is a local nonprofit serving low-income residents of Lake, Mendocino, Napa, Solano, Sonoma and Yolo counties. We help with PG&E bills and explain PG&E programs such as CARE, Medical Baseline and the Balanced Payment Plan, but we are not affiliated with PG&E.
Your total monthly household income must fall within the income guidelines for your household size, listed in the HEAP application packet. You also need a current energy bill showing at least 22 days of service.
No. Anyone 18 or older who lives in the home full time may apply. The service address on the bill must be the address where you live.
HEAP provides one benefit payment per program year. The amount is based on household size and income.
Yes. Enrollment in CARE or help from programs such as REACH does not prevent you from applying for HEAP.
Yes. Owners and renters may apply. Renters need both the tenant and the property owner to sign the weatherization service agreement. Owners are not charged for services provided to their tenants.
Refrigerators may qualify for replacement through the weatherization program. Call 1-800-233-4480 for details.
State guidelines require HEAP funds to pay for current energy use. If you face a shut-off because of an unpaid deposit, call 1-800-233-4480 to talk through your options.
No. State guidelines only allow HEAP funds to be used for current energy costs.
About NCES
North Coast Energy Services has delivered low-income energy assistance and weatherization continuously since these programs began in 1977. Over that time we have built deep skill and efficiency in providing services and managing the grants and contracts that fund them.
NCES was incorporated in 1981 as a subsidiary of North Coast Opportunities, the local Community Action Agency, and has been an independent nonprofit since 1983.
Our mission
To improve household safety, health and economic security within our communities, through energy conservation, consumer education and advocacy, home improvement, utility assistance, job training and other services for people in need.
We promote an environment of safety, hard work, teamwork and high quality service.
Offices
One toll-free number reaches all offices: 1-800-233-4480. Call the office for your county for current walk-in hours.
Phone (707) 463-0303
Get directionsPhone (707) 495-4417
Fax (844) 742-6925
Phone (707) 422-3200
Fax (707) 422-3227
Phone (530) 669-5700
Fax (530) 669-5800